Office Specifics - Setup
SmartAssist
User Specific Settings
- I don't see any icons in my toolbar. How can I make these appear?
- Missing Icons and Buttons in Denticon
- Using Single Sign On (SSO) With Denticon
- What does the 'Custom Fields' section in the User Setup screen do?
- My Page
- How do I upload a photo for a user?
AppointNow
DoseSpot
- Why is the user (Denticon User ID) not showing as an option when integrating DoseSpot within the Provider Setup - Info - Advanced Settings section?
- A provider is attempting to e-prescribe a controlled substance but receiving an error EPCS error message How do we resolve this error?
- DoseSpot Error- Patient is Invalid
- We use DoseSpot for E-Prescribing. Sometimes we need to contact them for assistance. How can we contact DoseSpot?
- Our dentist wants to use DoseSpot for e-prescriptions. What is the full process for integrating the function in Denticon?
Labs
Referrals in Patient Record
- MultiPGID Referrals
- How does the 'Internal Referral' feature work?
- Our patient was referred to our office by another dentist. How do we indicate the patient’s referral to us?
- Our office completed one phase of treatment, and need to refer the patient to a different dentist. How do we indicate the patient is under the care of a different dentist in a different practice?
Getting Started -- Minimum Requirements
- When switching screens in Denticon, sometimes previous patients accessed show in error. Why is this happening?
- Supported Browsers
- How to have the best Denticon experience?
- Sometimes Denticon Customer Care Representatives tell me that I need to clear the cache in my browser. How do I clear my browser cache?
- When I click on progress notes the screen doesn’t display, Why is this happening?
- Denticon Workstation Configuration
Getting Started -- Tasks
Referral Setup
- How to Setup the External Referral-Incoming feature
- How to manage external referrals using the Referral Management Utility
- Why are some users not seeing the 'Refer To' button in the Treatment plan screen?
- How to send an External Referral?
- How do I setup 'External Referral' sources?
- Denticon External eReferral FAQs
Lab Cases
Writing Prescriptions
- How can we view, add, or edit a internal note for a prescription that has been saved to the patient record?
- How can our multi-location organization manage the prescriptions made available for users to select in each location?
- How can I print a patient prescription history?
- How do I write a prescription?
- Our office uses the prescription feature to record the patient's prescriptions. What kind of prescription paper is recommended for use?
- How do I add, change, or delete a prescription setup?
Account Info
- Denticon Color Scheme Change
- How can we setup our account to email receipts automatically when a auto payment is generated from contracts or a transaction made via the Payment Portal?
- Our office is closed on most Federal Holidays. How do we set this up in our Account to reflect on our schedules?
- How do we hide provider columns on the Scheduler when the provider is not working?
- How can we change the Restorative Charting to default to the Treatment Plan Tab vs. Pre-Existing?
- How can we customize our Password Reset Policy to automatically prompt the user to reset their password after a specific number of days ?
Lab Reports
Office
- Denticon/Cloud 9 Integration
- How are Finance Charges calculated within Denticon?
- How do I activate or deactivate Smart Assist?
- How do I add a new Scheduler Production Type to select within an appointment?
- What is the difference between the 'Default UCR Fee Schedule' vs. the 'Default Fee Schedule' in office setup screen?
- What does # of Days Before Appt. to Check Eligibility mean in Setup - Offices - Advanced
Office Names
- Our organization has a corporate name, to where all our correspondence (payments, mailings, etc) need to go. Our offices have location names. How can I indicate our location name on correspondence while showing the corporate address?
- Our practice has multiple office locations. Can I indicate on patient records which office the patient has activity (treatment, payments, appointments)?
Staff / Security
- Why does each Denticon user need a unique email address?
- We have a new user that was added to access Denticon. What temporary password will the user enter when they login for the first time?
- How can I change my 'User Role'?
- Our office has a new staff member. How do I create a login and password for the new user?
- Why does Denticon require every staff member to have a unique username/password login?
- When trying to add a new user, we receive a message – There are errors on the form: "This userid is already being used". No one in our office is assigned this username, so it is not being used in our office. Why are we receiving this message?
Group Membership
- In the Responsible Party screen, there’s a field called ‘Account Locked’. How does this feature work?
- How are we able to understand the security rights in a security group?
- I want to limit my staff to selected functions in the security group. How do I know which security right to choose?
- Not all our staff members need access to all the features of Denticon. How do I ensure they get access to only what they are entitled?
- How do I set up the Group Membership?
- In the Security group rights, there are sometimes two options for a security right. What is the difference between “full control” and “view only”?
Providers
- Where in Denticon should we enter in our NPI 2 information.
- We have a provider that will be working on a day they are usually not available. How can we open a specific day on a providers schedule?
- Assistant Providers
- We're attempting to make changes in the Provider Setup screen but receiving the following error message, 'Provider has no effective schedule'. Why is this happening?
- Our office does not have a website, yet we want our patients to be make appointments online. How are we able to accomplish our goal?
- I created a Scheduler Template for providers however, as I'm entering the Provider Schedule the template doesn't show up for selection. Why is this happening?
Provider Payment
Holidays
Statement Messages
Referrals
- What is Denticon's External Referral- Incoming Feature?
- Our practice utilizes provider referrals. Can I set up a referral list?
- Sometimes our patients refer other people to our practice. How do we enter a patient referral source in a patient record?
- We sometimes have providers and other dental offices refer patients to our practice. How do we enter a referral source?
- We sometimes refer patients to other providers in different dental offices. How do we enter a referral source?
- When we add a referral source, we notice a field for Cost. How is the referral cost utilized?
Procedure Codes
- We want to change our recall procedure list in the patient record. How do we do so?
- What does the Calc.Time button do in the add/edit appointment screen?
- We're unable to post a procedure code to a hygienist. Why is this happening?
- How can we setup the time duration for specific procedures codes to reflect when added within an appointment?
- I have the rights to edit fees and the procedure code allows the fees to be edited however, the fee field is grayed out and I'm unable to add or change the fee. Why is this happening?
- How can we restrict users from editing a procedure code fee in the treatment plan or transaction entry screen?
Explosion Codes
Prescriptions
Pick List
Medical Alerts and Questionnaires
- How do I add questions to our Dental Questionnaire?
- How are we able to use our Pick List in our medical and dental questionnaires?
- How do I make changes to the Medical Alerts section?
- We made changes in the Setup/Medical Setup section (Medical Alerts, Dental Questionnaire, Medical Questionnaire). Some patient records are not showing the changes when we access the patient’s medical history; some patient records are showing the changes.
- In the Medical History section, we sometimes need to write in information and alerts that are not listed. How can we allow for space for this on the questionnaire?
- On the questionnaire screens, we would like to have some of the medical and dental questions to have “yes” and “no” options rather than the checkmark box. How can we customize medical questionnaire and/or the dental questionnaire form?
Patient and Responsibility Party Types
- When adding in a new patient there is a section to indicate a patient's ethnicity. How can we add to the list of ethnicities available for selection?
- What are Patient Types and Responsible Party Types?
- Our office wants to make changes to the Patient Types. How do we make the changes?
- Our office wants to make changes to the Responsible Party Types. How do we make the changes?
Miscellaneous Setups
- How do we make changes to the Email and Text Bypass reasons within a New Patient appointment or Patient Overview screen?
- How can I add an insurance website using the Globe Icon?
- An insurance carrier informed us that a specific procedure is covered 1 year after the last Date of Service. How can we indicate this option to reflect in the Insurance Plan – Coverage and Limitations?
- How can we define our Provider Specialties that reflects in Box 56A on the ADA claim form?
- In the drop down box when I am scanning notes, how do I add more options for what I am saving the note under?
- How are we able to customize the frequency limitations which are used in the insurance plan setup?
Payments and Adjustment Types
- How do I generate a report of all production, collection, and payment types?
- A patient made a payment in the Payment Portal but the payment only reflects in the merchant account and not in Denticon. Why is this happening?
- We no longer use or want to see a certain payment/adjustment type code in the Transaction Entry screen. How can we clean up the current list to exclude it from showing up for selection?
- Our office wants to make changes to the types of payments and adjustments accepted. How do we make the changes?
Sales Tax
- Our state requires sales tax on selected products and procedures. How do we setup for sales tax?
- Our patient has purchased a taxable procedure. How do we indicate the sales tax in the Ledger?
- Our state collects sales tax on products (toothpaste, whitening gel, etc). How do we properly calculate sales tax on products where an adjustment was made on the product?
- We charge sales tax on some procedures. Is there a report to understand the amount we have collected?
Collection Agencies
National Provider Identification Number (NPI)
Paperless
Online Patient Registration
- Feature Updates to Denticon's Online Patient Registration
- Required Fields for Online Registration and Patient Information screen
- How do I add or edit consent forms included in the Patient Online Registration Link?
- Our patient accessed the Online Patient Registration link and updated the medical history. How does our office update the patient’s record to show the newly updated medical history?
Kiosk
Logos
Electronic Signature Pad
- How to integrate a Topaz Signature Pad with Denticon
- How can I save my signature to load automatically in the 'Progress Notes' screen?
- Is there a tablet computer (aka: iPad, touch screen) that will allow our office to capture signatures, rather than using a USB-based signature pad?
- Our office has a signature pad, but we’re having difficulties with it. We can’t capture the patient’s signature. Who can help us?
- Our office's signature pad is not working. What do I need to do to install the signature pad for usage in Denticon?
- Our users need to see captured signature on various documents. How are we able to accomplish that?