Usually when Denticon hear or see this happening, it's related to the procedure code specific settings.
The code must be indicated as a A/R code to be included in your accounts receivables data.
To review and update if necessary,
Go to Setup >> Procedure Codes >> Procedure Codes>>
Select the code >>
Edit >>
Place a check mark in the A/R code field and Save.
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A/R Code |
If the procedure should be included on the Accounts Receivable reports, the box should be checked. If the procedure does not need to be included on the Accounts Receivable reports, the box should not be checked. |