When you submit a ticket by going to Help>Get Help>Submit A Ticket, our ticketing system recognizes the email address associated with the user submitting the ticket. The email address entered in Setup>Security>Users is the email address that our ticketing system will recognize and where you’ll get emailed responses as well as Help>Get Help> Click on Your Name and then My Activities.
Shared email address will result in the system constantly updating the “owner” of the email address. If Jane has the office email address in her user setup, then according to our system, the email address is hers until Jack goes to our Help Portal then the system recognizes him as the owner.
Why does each Denticon user need a unique email address?
