Office
- I have Financial Disclosures under Custom Letters but cannot use them for Treatment Plans. How can I fix this?
- How to turn Real-Time Eligibility (RTE) off?
- In the office setup, there is a setting for "Default Coverage Type". What does this do?
- Our office has moved. How can we update our office or account address in Denticon?
- Clinical AI is not visible when I go to Setup, Integrations within Denticon
- Denticon/Cloud 9 Integration
- How do I rename operatories?
- How are Finance Charges calculated within Denticon?
- How do I activate or deactivate Smart Assist?
- How do I add a new Scheduler Production Type to select within an appointment?
- What is the difference between the 'Default UCR Fee Schedule' vs. the 'Default Fee Schedule' in office setup screen?
- What does # of Days Before Appt. to Check Eligibility mean in Setup - Offices - Advanced
- We added a new 'Production Type' in our account however, we are not seeing it available for selection. Why is this happening?
- Our organization opened a new office location. How can we quickly assign a ‘User’ or ‘Provider’ to the new office?
- How are we able to control which ‘Scheduler Production’ types appear for selection?
- How do I 'Include Inactive Patients' automatically when searching for patients?
- When we add a new office location, we see we have options regarding various setting selections. Which settings are specific to the office, and which settings are global for our company?
- Our office wants to change the operatory name on the scheduler view. How can this be done?
- How to assign or remove an operatory from the scheduler view
- Our office just signed up for eclaims processing, and have a DentalXChange account. How am I able to update Denticon with the DentalXChange username and password?
- We get an error message that says “Error Authenticating Eclaims [3]” on the Utilities/Batch Claims Processing screen. How can we correct our changed DentalXChange password in Denticon, on our own?
- How do we edit our office hours?
- How do we setup the Patient Portal so our Responsible Parties may access their account information online?
- We’re not seeing an office designation in the ledger. How are we able to correct?
- Our office has several locations. We need to have our staff search all patient records, regardless of the patient’s Home Office. How do we default our patient search to search all our office locations?
- We added a new office, but I don't see it in the Offices pull down menu. How can I access the new location?
- How are office groups defined and used?
- How does Denticon consider an account to be inactive?