A patient made a payment in the Payment Portal but the payment only reflects in the merchant account and not in Denticon. Why is this happening?

Usually when Denticon hears of this happening, the Payment Portal is not fully integrated in Denticon's Account Settings.

To ensure future payments from the Payment Portal display in Denticon, the office would make the following changes:

Indicate the Payment Type options that should be available for selection.

Go to Setup

Payment / Adjustment Types

Select PMT MC/Visa or another credit card type

Edit

Place a checkmark in the ‘Show in Payment Portal’ field

Save