When adding a new office, there are several items to consider. Some items are within the Denticon program. Other items require the office’s interaction with third party vendors which partner with Denticon for integration.
WITHIN DENTICON PROGRAM
When adding a new office, users have the option to copy the following from one “master” location to the new location. This ensures the new office has the same setup as the original office.
- procedures codes
- holidays
- security groups
- letters
- macros
Found via the word “Setup” in the word toolbar, office-specific settings are:
- selectable procedure codes (Setup / Offices … Procedure Codes tab)
- selectable explosion codes (Setup / Offices … Explosion Codes tab)
- third-party integration (Setup / Offices … Integration tab)
- scheduler views (Setup / Scheduler Views)
- collection letter setup (Setup / Collection Letters Setup)
Found via the word “Setup” in the word toolbar, global settings for the entire enterprise are:
- security groups (Setup / Security / Groups)
- insurance plans (Setup / Insurance / Insurance Plans)
- insurance carriers (Setup / Insurance / Dental Carriers)
- insurance employers (Setup / Insurance / Employers)
- referrals (Setup / Referrals)
- ADA (dental) procedure codes (all available codes within the programming) (Setup / Procedure Codes / Procedure Codes)
- Lock Default Provider (per procedure code)
- Default Notes Macros (per procedure code)
- Show ADA code and description in progress notes (per procedure code)
- explosion codes (all available codes within the programming) (Setup / Procedure Codes / Explosion Codes)
- AMA (medical) procedure codes (all available codes within the programming) (Setup / Procedure Codes / Procedure Codes)
- medical billing and diagnostic codes (Setup / Procedure Codes…)
- ICD Codes
- Modifier Codes
- Place of Service Codes
- Type of Service Codes
- CDT x CPT CrossCoder
- CPT x ICD CrossCoder
- fee schedules (Setup / Fee Schedules)
- medical alerts (Setup / Medical Setup / Medical Alerts)
- dental questionnaire (Setup / Medical Setup / Dental Questionnaire)
- medical questionnaire (Setup / Medical Setup / Medical Questionnaire)
- collection agencies (Setup / Collection Agencies)
- Rx (Setup / Prescriptions)
- labs (Setup / Labs)
- payment types (Setup / Payment Types)
- miscellaneous setups (Setup / Misc Setups)
- Default Insurance Plan Coverage Categories
- Document Type
- Notes Macros
- Patient Types
- Referral Types
- Responsible Party Types
- Scheduler Production Type
Found via the word “Account Info” in the word toolbar, global settings for the entire enterprise are:
- Ledger Colors
- Theme Color
- Full Screen Enablement
- Show Booked Production in Scheduler
- Auto-post periodic contract charges
- Production Colors in Appointment Units
- Maximum Treatment Plan discount percentage
- Treatment Plan discount code
- TransWorld Activation
- Default Treatment Plan Filter
- Per Visit Co-Pay Activation
- Culture Settings (for international accounts)
- Individual statement close out
- CareCredit Payment Type
- CareCredit Refund Type
Found via the word “Reports” in the word toolbar, office-specific settings are:
- letters, documents, disclosure statements (Reports / Custom / Custom Letter)
- postcards (Reports / Custom / Custom Postcard)
If an existing user needs access to the new office:
- add new office to the user and assign security group(s) for new office to the user (Setup / Security / Users)
If an existing provider needs assigned to the new office:
- add new office to the provider (Setup / Providers / Provider Setup)
- assign treatment days and hours for new office to the provider (Setup / Providers / Provider Setup- Schedule tab)
- assign operatories for new office to the provider (Setup / Providers / Provider Setup- Operatories tab)
ASSOCIATED DENTICON FEATURES
If Denticon generates the existing office’s documents, and now should generate the documents for the new location, Denticon should be notified as soon as the new office is input into the account.
- statements
- recall postcards
- logos
PARTNER PROGRAMS, OUTSIDE OF DENTICON
When adding a new office, the office should consult with these third parties to ensure the desired integration is established for the new location.
DentalXChange for Claims and Attachment Services
- 800-576-6412, extension 455 (sales)
- www.DentalXChange.com
- Once the new DentalXChange account is established, the Denticon account must be updated with the DentalXChange login information (Setup / Offices … Setup tab … EHG username, EHG password, confirm EHG password)
- Claims are not able to be processed until the office integrates the DentalXChange activation within Denticon.
Open Edge or TransFirst credit card processing
- Technical Support – Reinstalls, processing issues or otherwise broken, existing merchant hardware orders, tracking info and incomplete shipments o 800-774-6462 Option 2 o support@openedgepay.com o 24/7, 365 days a yea
- No credit card transactions will financially process into the office’s bank account until the office integrates the Open Edge or TransFirst activation within Denticon.