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Why does each Denticon user need a unique email address?
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We have a new user that was added to access Denticon. What temporary password will the user enter when they login for the first time?
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How can I change my 'User Role'?
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Our office has a new staff member. How do I create a login and password for the new user?
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Why does Denticon require every staff member to have a unique username/password login?
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When trying to add a new user, we receive a message – There are errors on the form: "This userid is already being used". No one in our office is assigned this username, so it is not being used in our office. Why are we receiving this message?
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We’ve been advised to have a “Super User” in our account. How is a “Super User” defined?
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A staff member has left our office. How do I ensure the staff member cannot login to our office?
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When I began using Denticon, a username was assigned to me. I’d like it to be different. How may I change my username?
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If a user changes the last name for any reason (i.e, marriage, divorce), is it legally necessary to change the user’s login?
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We wish to restrict our staff to access Denticon from only selected IP addresses. How can we ensure our staff cannot login from a place other than our office?
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Our office will occasionally hire a temporary office member (example: front desk, dental assistant). Should we create a single shared login for our temps, or individually create each one as the person is officially hired into the practice?
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Sometimes, our users are unable to login to Denticon. What is wrong with the user setup?
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When I try to login, Denticon indicates that my password is incorrect. I know I’m entering the right one. Why can’t I login?
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When I try to access a screen or perform a task, I sometimes receive an "access denied" error message. Why do I get this message, and who can correct for me?
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I setup a new user in my office, but the user can't access Denticon. The user receives an "access denied" error message when attempting to login. What's wrong with the user setup?
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One of our users can't access parts of the Denticon program. The user receives an "access denied" error message when attempting to access a different screen. What's wrong with the user setup?
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We added a new office location, and assigned the office to our users. Our users are getting “Access Denied” when they try to access it. How do we correct this?
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I setup a new user in my office, but the user can't access Denticon. The user receives an "not allowed to log in at this time" error message when attempting to login. What's wrong with the user setup?
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We need to adjust the hours and/or days that a staff member can access the office information. How do we set those hours and/or days?
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I setup a new user in my office, but the user can't access parts of the Denticon program. The user receives an "access denied" error message when attempting to access a different office location, or a different screen. What's wrong with the user setup?
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Our office added a new staff member. We granted the new user the ability to access our office, but the user can’t login. The screen says “Access Denied” when the user tries to login to the office. What’s the problem?
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Our office has a new staff member. We have a lot of offices which the new user should have access to all. How do I quickly attach the new user to several offices at once?
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A staff member is assigned to the wrong Group Membership. How do I change a user to another group?
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When I logged into Denticon, there was a popup that said my password would soon expire. What do I need to do?
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Why does Denticon require a user to change the password?
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My computer automatically remembers my password. I’ve been told that is a potential HIPAA violation. How do I correct?
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I want to change my password. How can I change my password on my own?
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I forgot my password. Who can tell me what it is?
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I’m having difficulty with my login password and need to reset it quickly. Is there a way I can do this?