Usually when Denticon hears of this, the provider is attempting to e-prescribe from multiple locations.
When a user is submitting a prescription from Denticon to DoseSpot and receiving a message stating that the 'Patient is invalid', the issue lies with how DoseSpot has the provider registered. The office or provider should call DoseSpot and have them setup the provider as a multi-location provider.
DoseSpot may reached by emailing: ds.pdds.support@dosespot.com