What is Denticon eReferral?
Denticon eReferral is a service provided to Denticon users that allows them to send patient referral information to other dentists through a secure website. Denticon users can treatment plan procedures for a patient they want to refer to another office and then send PDF including that includes the referred treatment, a referral letter, x-rays and if needed other electronic attachments.
Why do I need to become verified?
The information being sent through the Denticon eReferral portal contains Protected Health Information (PHI) such as proposed dental treatment and radiographs. The verification process ensures that PHI is only being sent to the intended recipients.
How do I access a patient referral that was sent to me?
The first time a Denticon sends you a referral, you will be required to complete a verification process that will allow you access to the eReferral system. After that, when a Denticon user sends you a new referral you should receive an email notification. This email will contain your unique Referral ID that should be entered along with your email address to access the Denticon eReferral portal. Please note, clicking the link in the email should auto populate these login fields. Once you have logged into the portal you will see patient referral information and have the ability to download a PDF of all attachments.
How do I tell the update to the referring office on the status of the referred treatment?
After you have completed any treatment that was referred to your office, you can return to the Denticon eReferral website by going to https://ereferral.yourdentistoffice.com/ and logging in using the information from original email notification you previously received. Once inside the eReferral portal, you should ensure the correct patient is selected. In the bottom right corner, you will see a selection of statuses that you can choose as well as a box to add any notes you would like to send back to the referring office.
How do I see other patient referrals sent to me?
Once you are inside the eReferral portal, a list of all patients referred your office will be displayed on the left side of the page.
Why do some referrals have the status expired?
Referrals expire after 30 days to help ensure that all patient information remains secure and up to date.
Can we update external referrals ourselves if the referred provider is unspecified or not responsive?
Yes, you can edit the status of that referral if you browse to Utilities>Referral Management and select the External Referral Outgoing tab and then select the edit status icon inline with the referral you wish to update the status of.