Providers – Planet DDS

Provider Goals Setup menu won't populate any options but my providers have schedules. I have seen them in the past. How can I fix this?
The provider posted to the Ledger does not look correct to me. How can I be sure that the correct provider is being posted on procedures?
My provider has duplicate effective dates on their schedule and now I cannot update their profile. How do I fix this?
Where in Denticon should we enter in our NPI 2 information.
We have a provider that will be working on a day they are usually not available. How can we open a specific day on a providers schedule?
We have claims that are rejecting through DentalXChange due to the Taxonomy number not matching. Where in Denticon do I enter each providers Taxonomy number?
Assistant Providers
We're attempting to make changes in the Provider Setup screen but receiving the following error message, 'Provider has no effective schedule'. Why is this happening?
Our office does not have a website, yet we want our patients to be make appointments online. How are we able to accomplish our goal?
I created a Scheduler Template for providers however, as I'm entering the Provider Schedule the template doesn't show up for selection. Why is this happening?
How do we add or modify schedule templates for providers?
How are we able to inactivate a provider?
Our office has a new provider – dentist or hygienist. How do I add the new provider?
When we add a provider, there are several “provider types” available for selection. How are each used in Denticon?
An insurance carrier requires a specific provider identification number on the insurance claims. How do I enter the provider’s carrier identification number?
While adding a new provider, our office did not have some of the necessary information at the time (i.e., the provider's Tax ID or NPI). How do update the provider information?
When we attempt to make an appointment for the new provider we get a screen message “The selected appointment slot is already booked. Please select another appointment slot” that appears. Why is this occurring?
We added a new provider for our office, but we can’t make an appointment for the new provider. We also cannot enter transactions for the new provider. What is wrong?
Our office has the effective schedule feature activated. How are we able to setup the provider’s schedule?
Our office uses the effective schedule feature. Why are we not seeing the provider’s schedule?
Our providers like to have their days scheduled with particular appointment types in particular portions of the day. How can I indicate their days to reflect their desires?
Our schedule has provider watermarks to guide us to the provider’s ideal scheduled day. How may we change the watermarks?
We have offices in two different states. How do we enter multi-state license numbers for the same doctor?
In our state, hygienists are allowed to treat patients, and appear on the insurance claim form. How can a hygienist be on the claim as a “treating provider”?
One of our providers will be out of the office for a special reason (vacation, holiday, seminar). The office will remain open. How do I create exceptions to a provider's schedule?
We setup a provider with a lunch break from 12noon to 1pm. Now, the provider wishes to change the lunch break from 1p to 2p. How do we change the hours for our provider’s lunch break?
We closed the office’s schedule, blocking the schedule from appointments. Now would like to re-open the office to treat patients. How do we undo the blocked off day?
Our office has a new provider – dentist or hygienist. We have a lot of offices which the new provider should have access to all. How do I quickly attach the new provider to several offices at once?
Our office will occasionally hire a temporary provider (dentist, hygienist). How should our office handle entering transactions and creating claims for a temporary provider?
We need to change our office’s billing provider, but do not see it in the list. How do we make a listed provider a “billing provider”?