Ledger-Payments and Adjustments
Credit Card Processing
- When we input a credit card transaction there is a field for CVV. What is the CVV?
- We’re entering a credit card payment in Denticon there is a field for “CVV #.” What is the CVV?
- What are the steps to ensure a successful credit card transaction process with TSYS or Open Edge?
- A credit card payment was posted twice in Denticon; but only one payment is indicated in TSYS or Open Edge. One payment was deleted in Denticon which voided it in TSYS or Open Edge. There is still the second payment in Denticon, which cannot be deleted.
- Patient paid with a credit card in the past, the payment is posted to the ledger. How do I refund the credit card payment that was entered in the past?
- Patient paid with a credit card in the past, and the payment shows in the ledger. Today, we agreed to provide a partial refund to the patient. How do I refund part of a credit card payment that was entered in the past?
Credit Card Processing- Denticon Pay
- How to Setup Denticon Pay
- How to Process a Transaction Using Denticon Pay
- How to Refund a Transaction Made Via Denticon Pay
- How to Delete/Void a Payment Made Via Denticon Pay
- How to Update the Office's Existing Contracts From Another Merchant to Denticon Pay
- How to Reach Keybank Support for Denticon Pay Issues
Credit Card Processing-Open Edge
- My credit card transaction posted to Open Edge without posting to the ledger, how can I post this transaction to the ledger without triggering the credit card integration?
- There are regular contract charges that can't be posted due to the 400 bad request error. What does this mean?
- We recently switched credit card companies and wondering if there’s a way to convert current payment plans?
- Open Edge User Manual
- Save/Email Receipt to Patient Notes with Signature (OpenEdge)
- How can we receive support for our Open Edge products and services?
Credit Card Processing- TSYS
- TSYS End of Life
- We use TSYS for processing payments in Denticon. Sometimes we need to contact them for assistance. How can we contact TSYS?
- TSYS-Denticon User Manual
- We have signed up to use TSYS (TransFirst) VX805 credit card terminal processing. How do we set it up and use it?
- When processing a TSYS credit card payment, we’re getting a message “Cancelled” in a popup window. Why isn’t the payment processed?
- How is my office able to obtain a TransFirst/TSYS credit card processing account?
Payment Portal
- Introducing the Denticon Pay-Card on File Feature
- How do we control how Payment Portal payments are posted to accounts?
- How can I find out which Responsible Parties signed up through the Patient Portal?
- How do we setup the 'Payment Portal' so our Responsible Parties may pay their account balance online?
- What are the differences between the “Patient Portal” and the “Payment Portal”?
- How do we setup the Patient Portal so our Responsible Parties may access their account information online?
Posting Patient Payments
- I took a payment, but the provider is showing as unallocated. Why is this happening?
- If a card payment was posted to the incorrect account, is there a way to transfer the payment to the correct patients account?
- How are patient payments recommended to be entered so that providers and accounts get paid properly?
- How do I post a single payment from a patient?
- When I look at the account ledger, there is *** showing in the PATIENT field instead of a patient name. What do the stars (asterisks) mean?
- When I look at the account ledger, there is *** showing in the provider field instead of a provider ID. What do the stars (asterisks) mean?
Posting Insurance Payments
- An insurance carrier denied coverage for a claim and the patient is fully responsible. How can we quickly close the claim?
- How are insurance payments recommended to be entered so that providers and accounts get paid properly?
- How do I post a single insurance payment from an insurance carrier?
- How do I post a single insurance payment from an insurance carrier while I’m on the Ledger screen?
- How do I post a batch insurance payment for several patient claims?
- Sometimes our ledgers indicate AUTO adjustments. What causes these to be entered?
Closing Claims
- I made an insurance claim for my patient, but when I post the insurance reimbursement I notice the claim payment doesn’t include all the treatment we performed. What happened?
- I’m trying to enter an insurance payment, the claim doesn’t appear on the insurance payment screen. On patient’s ledger, the claim shows that I printed it, but it says it’s closed. I don’t remember closing the claim nor making an insurance payment.
Recording Transactions in Multi Locations
Previous Balance
Ledger Adjustments
- When trying to delete a payment on the ledger, sometimes we see a delete button. Other times, we see a void button. Why is this?
- Navigating Denticon's Ledger
- How are we able to view more than 25 items on the account or patient ledger?
- When we entered an insurance payment, it created an AUTO adjustment. We’re unable to delete the adjustment. How do we correct the ledger?
- I entered a payment using the wrong payment type. How am I able to correct the error?
- Can I make a financial adjustment to the Ledger?
Third Party Payments (Financing)
- How do I process a Care Credit refund?
- Our office uses a third party financing company (Care Credit, Capital One). How do we make a patient payment using these?
- I can’t locate the payment type I should use for our third party financing company (Care Credit, Capital One). How do I enter a new payment type?
Patient Reports
- Our patient wants a receipt for today's activities (payment, transactions, next appointment). How can I print a receipt for the patient?
- A patient wants to know how much she has paid in dental services for the year. What can I give the patient?
- A patient wants to know which claims were paid and which claims are still outstanding. What’s the best way to get this information?