This error indicates that contracts were created in the previous TSYS payment system and the payments are submitting as TSYS format over to Open Edge. Open Edge is expecting a specific format when receiving the payment, but is receiving the TSYS format.
When an office convert to Open Edge from TSYS, Open Edge will convert existing TSYS recurring payment plans.
The contact at Open Edge to convert TSYS contracts to Open Edge ;
[email protected]
Conversion of Contracts from TSYS/Transfirst to Open Edge/Global Payments takes approximately 5 business days.
We use Open Edge for processing payments in Denticon. Sometimes we need to contact them for assistance. How can we contact Open Edge?