In Denticon unallocated items are patient payments which have been collected, yet there are no procedures in which to allocate (aka: apply) the payment
Unallocated payments “wait” for procedures (or adjustments) to be posted to the Ledger, toward which the unallocated payment may automatically apply. Unallocated payments are "excess money" (aka: credit) entered when there are no further charges on the patient account to collect against.
Examples of unallocated payments are:
- Pre-collected money
- Deposits
Previously in Denticon if a payment was unallocated, the provider field in the Ledger and Transaction Entry screen would show the patient's preferred provider. This caused some issues with offices thinking that payment had allocated to the provider listed, when it had not. To correct this, now if a patient has an unallocated payment the provider field will read "Unallocated".
Ledger View - If a complete payment is unallocated:
• The Ledger displays as ‘Unallocated’ in the Provider column for the Account and Patient Ledgers when the “Show ALL” filter is selected. The tooltip displays as “Unallocated”.
• The Ledger displays as ‘Unallocated’ in the Provider column for both the Account and Patient Ledgers when the “Only Payment” filter is selected.
• The Ledger displays as ‘Unallocated’ in the Provider column for both the Account and Patient Ledgers when the “Only Pat Payment” filter is selected
The Payment Allocation modal displays as ‘Unallocated’ in the Provider column.
Note: The modal opens when the User clicks on the values in the Provider or Amount columns.
• “Edit Payment” in the Ledger displays as ‘Unallocated’ in the Provider section.
Ledger View - If a partial payment is unallocated:
• The Payment Allocation modal displays as ‘Unallocated’ in the Provider column. Note: The modal opens when the User clicks on the values in the Provider or Amount columns. The Ledger displays *** in the Provider column for partial payments.
• From Ledger > Edit Payment > Payment Allocation Detail, if the User clicks on ***, the unallocated entries displays as “Unallocated” instead of '-' for unallocated payments in the Provider column.
• When the partial unallocated payment is the same Provider (both the unallocated allocated amounts under the same Provider) then it displays the Provider instead of ***. This has remained the same.
Transaction Entry View – If a complete payment is unallocated:
• Transaction Entry displays as ‘Unallocated’ in the Provider column. The tooltip displays as “Unallocated”.
• The “Edit Payment” modal displays as ‘Unallocated’ in the Provider section.
Transaction Entry View - If a partial payment is unallocated:
• The “Payment Allocation” modal displays as ‘Unallocated’ in the Provider column only for the row that contains the partial unallocated payment. The modal opens when the User clicks on the values in the Provider column. Transaction Entry shows *** in the Provider column for partial payments.
• When the partial unallocated payment is the same Provider (both the unallocated allocated amounts under the same Provider) then it displays the Provider instead of ***. This has remained the same.
Ledger Screen Aging Grid:
• Aging Details Account Balance, Aging Details Patient Balance, Aging Details Account Est Pat, and Aging Details Patient Est Pat modals displays as ‘Unallocated’ in the Provider column for partial payments.
If there is unallocated credit that you'd like to allocate to a specific provider, apply a "TRANSFER - Payment To" adjustment under the provider you'd like to have the credit.