OPENEDGE CUSTOMER SUPPORT – Contact Info. Emailing the provided email address will generate a ticket with Open Edge and they will reach back out to you directly. Please include your Merchant ID so they can quickly identify your account.
For Existing Customers
● Technical Support – Reinstalls, processing issues or otherwise broken, existing merchant hardware orders, tracking info and incomplete shipments -
800-774-6462 Option 2 or [email protected]
Open 24/7, 365 days a year
● Customer Service – Billing, credit, funding and fee questions/issues
800-774-6462 Option 3 or [email protected]
Open M-F 7:00 AM – 7:00 PM CST
For New Customers Only
● Sales – New customers interested in the OpenEdge integration
800-774-6462 Option 1 or [email protected]
M-F 7:00 AM – 5:30 PM MST
● Installations – New Merchants will call this line to schedule Merchant Portal training.
800-774-6462 Option 4 or [email protected]
M-F 7:00 AM – 7:00 PM CS