When trying to delete a payment on the ledger, sometimes we see a delete button. Other times, we see a void button. Why is this?
Navigating Denticon's Ledger
How are we able to view more than 25 items on the account or patient ledger?
When we entered an insurance payment, it created an AUTO adjustment. We’re unable to delete the adjustment. How do we correct the ledger?
I entered a payment using the wrong payment type. How am I able to correct the error?
Can I make a financial adjustment to the Ledger?
Our office needs to enter an adjustment on an account. How do I know which one to pick?
We have one family member who shows a large credit balance on the ledger while another family member shows a balance due to the office. However, the account balance is $0, so the account really doesn’t owe anything to the office. How can we correct?
Our office posted a procedure, created a claim, and recorded a payment to a wrong provider. How are we able to correct the problem?
We found an error in a patient's ledger that we need to correct. The wrong provider was entered for the services and we have already Closed Out. Is there any way we can still change the provider attached to those services?

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How are we able to view more than 25 items on the account or patient ledger?

Christina

October 30, 2023 20:36
Updated

The number of entries viewed can be changed under the “Items Per Page” menu on the Patient/Account ledger screen. There's also an option to select “All” for the few instances when a user would like to view the full ledger history on one screen.

Additionally, a user can filter or sort the items displayed on the Patient/Account ledger by using the 'From', 'To', and 'Show All' menu section.

Please Note: In order to improve the performance of the Denticon ledger, entries are displayed across multiple pages. When a user enters the ledger screen, the default 'Items Per Page' is set and hard coded for all Denticon accounts to automatically show '25' items.