I took a payment, but the provider is showing as unallocated. Why is this happening?
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How are patient payments recommended to be entered so that providers and accounts get paid properly?
How do I post a single payment from a patient?
When I look at the account ledger, there is *** showing in the PATIENT field instead of a patient name. What do the stars (asterisks) mean?
When I look at the account ledger, there is *** showing in the provider field instead of a provider ID. What do the stars (asterisks) mean?
How do I post a batch payment for several members of a family?
We entered a pre-payment, but the payment isn’t applying to our intended provider. Why is this happening?
How do we post a monthly auto-debit for an ACH check ?

When I look at the account ledger, there is *** showing in the provider field instead of a provider ID. What do the stars (asterisks) mean?

Shelly Casler

September 23, 2023 15:57
Updated

When more than one provider performs treatment on member(s) of an account, outstanding payments to their allocation must be made.

The stars indicate that the payment was allocated across multiple providers. More detail can be obtained by clicking the stars.