Posting Insurance Payments
- An insurance company previously paid for services. Now they are requesting a refund. How do we correct the ledger?
- We have an ERA 835 auto payment that posted to the wrong claim. Why?
- How do I enter a capitation credit card payment from a managed care carrier?
- An insurance carrier denied coverage for a claim and the patient is fully responsible. How can we quickly close the claim?
- How are insurance payments recommended to be entered so that providers and accounts get paid properly?
- How do I post a single insurance payment from an insurance carrier?
- How do I post a single insurance payment from an insurance carrier while I’m on the Ledger screen?
- How do I post a batch insurance payment for several patient claims?
- Sometimes our ledgers indicate AUTO adjustments. What causes these to be entered?
- We performed treatment on the patient, and the procedure estimated a particular insurance amount. When we received the insurance check, it was more than what we expected. How do I post a payment from insurance that is larger than expected?
- I received partial payment for services on an insurance claim leaving some of the treatment remaining to be paid by the carrier. What do I do?
- Insurance paid less than what we expected or estimated. How do we bill the patient the difference?
- We have an insurance claim that the carrier will not pay as expected. Our patient should be responsible for the difference. How do we easily enter the payment?
- We have an insurance claim that the carrier will not pay as expected. We need to write-off the unpaid insurance amount because we charged the incorrect fee. How do we easily enter the payment and write-off?
- We have an insurance claim that the carrier will not pay. How do we mark an insurance claim as “denied payment”?
- How are we able to post an insurance interest payment?
- Some insurance companies pay claims by credit card, instead of by check or direct deposit. Is there a way to record these payments?
- Our office received a credit card payment from an insurance company, and it covers several patient claims. How do we apply credit card payments in the batch insurance payment screen?