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When we input a credit card transaction there is a field for CVV. What is the CVV?
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We’re entering a credit card payment in Denticon there is a field for “CVV #.” What is the CVV?
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What are the steps to ensure a successful credit card transaction process with TSYS or Open Edge?
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A credit card payment was posted twice in Denticon; but only one payment is indicated in TSYS or Open Edge. One payment was deleted in Denticon which voided it in TSYS or Open Edge. There is still the second payment in Denticon, which cannot be deleted.
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Patient paid with a credit card in the past, the payment is posted to the ledger. How do I refund the credit card payment that was entered in the past?
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Patient paid with a credit card in the past, and the payment shows in the ledger. Today, we agreed to provide a partial refund to the patient. How do I refund part of a credit card payment that was entered in the past?
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Patient paid with a credit card today, and the payment shows in the ledger. How do I reverse a credit card payment that was entered today?
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A Ledger indicates two exactly duplicated TSYS or Open Edge credit card payments, but should be only one payment. We can’t delete the duplicate payment. Why did this happen, and how can we correct?
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How do we know if our office is able to process credit cards through integrated credit card processing?
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How does Denticon handle our PCI Compliance?
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How does Denticon handle the EMV credit card processing requirement?
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We processed a credit card payment using "PMT-AUTO-Mastercard/Visa" instead of "PMT PAT-Mastercard/Visa" The payment posted to the ledger but it looks like it didn't go through to TSYS / Open Edge
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Our office uses a company other than Denticon Pay or Open Edge for credit card processing. How do we record patient credit card payments?
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Our office wants to use a company other than TSYS or Open Edge for credit card processing. How do we ensure TSYS or Open Edge no longer processes our credit card payments?
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Our office would like to have another card swiper to process credit cards. How are we able to obtain one?
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There are two types of credit card payments. What are the differences between the PMT-AUTO and the PMT PAT credit card payment types?
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We have a family which wants to pay with a credit card. We successfully generated one credit card payment, but get a “Cancelled” transaction message when we try the second charge. Why isn’t the payment processed?
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We have a recurring payment contract entered for a patient. The recurring credit card transaction is not honored due to an expired card. How can we correct without deleting the entire contract, and starting over?
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We have authorization from our patient to retain the credit card number for charges. We input a credit card payment when the patient was not in the office, but the charge was disputed and reversed from our bank account. How can a chargeback occur?