Sometimes offices may need to reach out to KeyBank for assistance in troubleshooting hardware or other issues.
Calling the following number will provide immediate service.
Keybank will respond directly to the office within 24 hours of a received email.
● Client Servicing Team / Processing Support / Installation – Processing issues -1.855.623.4236
● Keybank Gateway Support – Cardpointe Gateway and Cardpointe Terminal needs (Hardware support for terminals) - 1.877.828.0720
Hours: 8:30am - 9:00pm EST (M F)
Customers may also email [email protected] directly if they choose.