Patient Letters-Postcards-Forms-Statements
Denticon Patient Communication
- How to Setup Automated Financial Campaigns via Denticon Patient Communication.
- Denticon Patient Communication: Automated Financial Campaigns
- When our patients text "cancel" in response to an appointment confirmation, the patient is unsubscribed from messaging instead of canceling the appointment. Why can't we change this?
- How can patients resubscribe to text messages after unsubscribing?
- My patient responded to a message from our office, they received an automated response for an appointment date that has already passed. Why did this happen?
- Denticon Patient Communication: How to copy a campaign
Recording Sent Letters
- I need to generate a specific letter for a patient. How do I print a single letter for one patient?
- If we print a letter, is that recorded anywhere?
- We generated a letter for one patient, but a letter generation shows up in every patient’s Notes screen. What happened?
- Why are we not able to view a document we generated for a patient?
Generating Periodic Statements
- Our patient received a statement from an office that is not their home office and that they did not receive treatment in. Why?
- We Are a Multi-Location Practice. How Does This Affect Statements and Statement Settings?
- Is there a way to email/text a statement to a patient through Denticon?
- Our office is subscribed to E-Statements. How does this feature work?
- How can our office update our Finance Charge settings and apply the charges to our past due accounts?
- How do I send monthly statements to all my patients?
Electronic Signing on Letters
Update Statement Dates and Close Out
- How do we unclose a patient's statement so that we can enter in transactions on the day of the statement or before?
- Why do I see a statement sent in the ledger for an account with a $0 balance?
- What is the best way to protect the financial integrity of my office’s recorded transactions?
- What is the difference between a Statement Update and a Close Out?
- I notice there is an Update Statement Dates button when I run my monthly statements. I also notice a Close Out button in the Setup area. What do they do, and when should I use them?
- When we generate batch statements, sometimes the statements are several pages long for an account. We sometimes see statements that show several years worth of transactions. Is there a way to not print all ledger transactions on the statements?
HIPAA document
Forms
Letter Setup
- How to Setup Referral Forms
- How to create larger font Consent Letters for easier viewing
- How are we able to control which letters appear for selection?
- Our office is unable to edit a letter even users with administrator rights. Why is this happening?
- How do I add a new letter?
- Do we have to setup the letters in each office?
Deleting Letters
E-mail and Text Communication
- Sending URLs Best Practices
- We are unable to email patients, and we cannot access our email templates. How do we correct this?
- Permanent Failure error message when sending a text message
- How do I email or text a New Patient with an appointment?
- How do I setup note macros to select from when sending a Text Messages or Email from Denticon?
- How can I send an email to the patient or responsible party?