Description:
Automated financial campaigns are now available via Denticon Patient Communication. These campaigns are designed to streamline billing and collection processes, saving time while improving patient engagement and compliance, creating a more organized and transparent financial experience for both patients and practices.
- Increased Efficiency: Automating reminders and notifications reduces the manual burden on front desk staff, allowing them to focus on patient care and other critical tasks.
- Improved Payment Compliance: Timely notifications help patients stay informed about their balances, encouraging prompt payments and reducing the number of overdue accounts.
- Enhanced Patient Communication: Regular updates via text and email foster better communication, resulting in improved patient satisfaction and trust.
- Financial Transparency: Patients gain clearer insights into their account status, empowering them to manage their payments and understand any outstanding obligations.
- Scalable Solutions: Automation enables dental practices to manage financial communications more efficiently, even as patient volume grows, without increasing administrative workloads.
Key features:
- Mailing List Designed for Responsible Parties: This feature enables dental practices to create a customized mailing list specifically for responsible parties—those financially accountable for patient balances. The list helps target communications and ensures that key financial messages, such as payment reminders and balance updates, are delivered directly to the individuals responsible for payment.
- Data Tags Designed for Responsible Parties: Data tags allow for personalized and dynamic content within communications, specifically tailored for responsible parties. These tags pull key information, such as balance amounts, due dates, or payment history, directly into messages to ensure that each communication is relevant and accurate.
- Automated Text and Email Appointment Campaigns for Patients Without an Outstanding Balance and a Scheduled Appointment: This feature automatically sends reminders via text and email to patients who have an upcoming/post appointment and an outstanding balance. These notifications remind patients of the balance owed and encourage patients to pay pre or post appointment.
- Automated Text and Email Recurring Campaigns for Responsible Parties with Processed Payments and Outstanding Balances: Responsible parties who have made a patient payment or had an insurance payment processed, yet still have an outstanding balance, will receive automated notifications via text and email. These recurring messages keep responsible parties informed about their remaining balance and encourage prompt payment.
- Automated Text and Email Recurring Campaign for Responsible Parties with Aged Balances: Automatically sends recurring text and email reminders to responsible parties who have aged balances, helping dental practices stay proactive in their collection’s efforts. The campaign targets those with overdue accounts, reminding them to settle their balances before further action is required.
Compatibility:
Denticon Patient Communications Subscription: All practices who use financial campaigns need to have an active subscription for Patient Communications.
Integrated Payment Platform: All practices who wish to use financial campaigns need to have a Denticon Integrated Payment Processing.
Additional information:
How to Setup Automated Financial Campaigns via Denticon Patient Communication