Denticon offers an option to close all statements including those with a zero or credit balance to avoid long statements.
Here's Why:
Previously, account balances with a zero balance or a credit were not being marked with a last statement date because no statement was sent out in these cases. If a patient had a clean ledger for a long period of time and then had a statement sent out because of a balance due, the statement could be long. This was because the statement listed all items since the last statement date.
To resolve, Administrators may opt in to this feature by going to :
• Setup > Account Info > Advanced Tab > Edit
• Under Options: Statement Update – Close out ALL statements including zero and credit balance statements
• By default the box is not checked
• Check the box if you want this setting
• Click “Save”
Now if a previously zero/credit balance patient receives a statement because of a balance due, it will only list current activity.