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My provider has duplicate effective dates on their schedule and now I cannot update their profile. How do I fix this?
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Where in Denticon should we enter in our NPI 2 information.
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We have a provider that will be working on a day they are usually not available. How can we open a specific day on a providers schedule?
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We have claims that are rejecting through DentalXChange due to the Taxonomy number not matching. Where in Denticon do I enter each providers Taxonomy number?
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Assistant Providers
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We're attempting to make changes in the Provider Setup screen but receiving the following error message, 'Provider has no effective schedule'. Why is this happening?
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Our office does not have a website, yet we want our patients to be make appointments online. How are we able to accomplish our goal?
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I created a Scheduler Template for providers however, as I'm entering the Provider Schedule the template doesn't show up for selection. Why is this happening?
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How do we add or modify schedule templates for providers?
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How are we able to inactivate a provider?
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Our office has a new provider – dentist or hygienist. How do I add the new provider?
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When we add a provider, there are several “provider types” available for selection. How are each used in Denticon?
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An insurance carrier requires a specific provider identification number on the insurance claims. How do I enter the provider’s carrier identification number?
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While adding a new provider, our office did not have some of the necessary information at the time (i.e., the provider's Tax ID or NPI). How do update the provider information?
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Why Am I Seeing “The Selected Appointment Slot Is Already Booked” for a New Provider?
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We added a new provider for our office, but we can’t make an appointment for the new provider. We also cannot enter transactions for the new provider. What is wrong?
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Our office has the effective schedule feature activated. How are we able to setup the provider’s schedule?
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Our office uses the effective schedule feature. Why are we not seeing the provider’s schedule?
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Our providers like to have their days scheduled with particular appointment types in particular portions of the day. How can I indicate their days to reflect their desires?
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Our schedule has provider watermarks to guide us to the provider’s ideal scheduled day. How may we change the watermarks?
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We have offices in two different states. How do we enter multi-state license numbers for the same doctor?
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In our state, hygienists are allowed to treat patients, and appear on the insurance claim form. How can a hygienist be on the claim as a “treating provider”?
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One of our providers will be out of the office for a special reason (vacation, holiday, seminar). The office will remain open. How do I create exceptions to a provider's schedule?
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We setup a provider with a lunch break from 12noon to 1pm. Now, the provider wishes to change the lunch break from 1p to 2p. How do we change the hours for our provider’s lunch break?
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We closed the office’s schedule, blocking the schedule from appointments. Now would like to re-open the office to treat patients. How do we undo the blocked off day?