Our Real-Time Eligibility (RTE) feature reports "Invalid/Missing Provider Identification" on the Eligibility Report Screen. What can I do to fix this?

Issue description & signs:
This article will assist you if you are experiencing an issue with an error reporting "Invalid/Missing Provider Identification" when using the Eligibility Report attached to a patient's insurance when using the Real-Time Eligibility feature from DXC.

Troubleshooting steps:

1. Access Setup > Providers > Provider Setup for the provider attached to the patient as the Preferred Provider.

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2. On the Info tab for the provider, press the Edit button. 

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3. Find the field for TaxID # and enter the appropriate number. Press Save to confirm the change

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4. Return to the Patient Overview and press the icon with warning sign next the the Primary or Secondary insurance to attempt the RTE function again. If the error continues, submit a support ticket to the Dentcion support team.
   1. How can I communicate with members of the Denticon support team?

Best Practices:

Always add the provider's TIN when setting up their profile. This prevent issues like this from occurring.

Additional resources:
What is the difference between "Instant Eligibility" on the patient’s Overview screen, and Denticon’s DPS  “Insurance Eligibility Verification” within the appointment?

Conclusion:
When confirming insurance coverage, always be sure to have the TIN for the provider added before checking coverage.