We closed the office’s schedule, blocking the schedule from appointments. Now would like to re-open the office to treat patients. How do we undo the blocked off day?

When the user’s mouse is over a closed time, a hovertip message will reveal the closure information.

There are 3 ways to block the schedule:

·   Office closure > Setup / Offices / Office Setup

• Multi-Location/Enterprise Setup / Account Info 

·   Provider non-availability > Setup / Providers / Provider Setup 

Generally, when all appointment times are grayed, the office schedule is closed.

Generally, when only selected providers indicate non-availability, the provider’s schedule is closed.

If the office schedule is blocked off:

·   setup

·   offices / office setup

·   select the office name

·   click the Edit Office button

·   select the Holidays tab

·   click Delete for the desired date

·   Save

OR 

If the office schedule is blocked off:

·   setup

·   account info 

·   click the Edit  button

·   select the Holidays tab

·   click Delete for the desired date

·   Save

If only a provider's schedule is blocked off:

·   setup

·   providers

·   provider setup - New 

·   select the Provider name 

·   click the Edit Provider button

·   select the Holidays tab

• select the Office location

·   click Delete for the desired date

·   Save