Denticon recommends to first consult with the dental organization’s administration personnel to obtain assistance with a password reset.
Only account Administrator(s) within the dental organization have the ability to reset passwords.
- Click the word “Setup”
- Select the “Security” and “Users” options from the dropdown list
- A listing of all users appears on the left
- Highlight the user’s name
- Click the Edit button
- Input a new password
- Click the Save button
The password recovery tool will recognize multi PGID usernames. The reset function will be based on the
first PGID’s username and email address.
In our continuing effort to protect your account and data, changes must meet the password policy:
- Passwords cannot contain the username as part of the password. For example, if your username is rsmith, the password cannot be set to ABCrsmith123.
- Passwords cannot match any of the five previously used passwords for the username.
- Password rules and their fulfillment will appear on the right side of the screen.
NOTE: For HIPAA compliancy as well as respecting the dental organization’s ability to control the organization’s staff, the Denticon Support team is not able to provide assistance for resetting passwords.
Additionally, Denticon provides a wonderful way to gain instant assistance on the login screen:
- Click the “I can’t access my account” hyperlink
- Select the applicable concern
- By clicking the “Next” button, continue through the screens in order to prove the user’s identity in order to obtain programmed assistance
NOTE: The easiest, fastest way to regain password access is to use the “Use my Secret Question” option. Denticon recommends that all user setups within the “Setup / Security / Change My Password” screen should have a Security Question and Answer input.