Client Support
Fee Schedule Entry/Assignment
Denticon offers robust and flexible functionality with fee schedules that allow you to maximize the automation of treatment plan calculations. We recommend building your knowledge base of how each fee schedule type functions in Denticon and how to correctly assign them to minimize the clerical work needed for each patient.
Fee Schedule Entry
- How do I add a fee schedule?
- There are multiple types of fee schedules. Sometimes, our patient has more than one fee schedule to consider. That is, the patient is attached to the office UCR default, but has insurance. What is the hierarchy of fee schedule calculation?
- How does the program calculate the insurance estimation and patient estimation portions?
- How do I attach a fee schedule to a managed care plan?
Fee Schedule Assignment
Properly utilizing fee schedule assignments can help you to maximize the automation and accuracy of treatment plan calculations.
- How do I know whether to attach a fee schedule to a plan or to a carrier?
- How can we quickly assign our fee schedules?
- How do I attach a fee schedule to an insurance plan?
- How may a fee schedule be assigned to a particular provider or a particular office?
General Insurance Tips
It is imperative that insurance is set up correctly to ensure not only proper treatment planning with patient responsibility estimates to start same-day treatment, but also proper claim submission and payment.
- As our office sets up a new insurance plan, what are the critical items that must be considered?
- When I look at the dental carrier listing, the carrier is there. However, when I search for the plan, I can’t find it. What is wrong?
- What’s the difference between the fee schedules – office, Smart Fee, Patient Co-Pay, PPO, Managed Care?
Imaging
New clients that are on Apteryx XVWeb should make sure their filters are setup properly to leverage our imaging solution. The links below will show you how to setup a custom layout, improve image quality, and how to take an x-ray with Apteryx XVWeb.
Templates
General Training
- Denticon and XV Capture – How to take an X-ray
- How are we able to send/forward XV Web x-rays?
- We can’t find X-rays in XVCapture and XVWeb. Where are they?
- We sometimes see a different patient’s name and x-rays when we access a patient’s images in our imaging software program. Why is this so?
- Can we apply Enhancements Automatically in XVWeb
AI User Guide
Reporting
Reports are a critical part of your business. Data in Denticon reports are real-time and there are over 200 reports available in Denticon for each subset of users (Clinical, Clerical, and C-Suite).
Reports Webinar: Reports (presented May 21, 2021)
- Which reports and activities does Denticon recommend to generate at the end of each day?
- Which reports and activities does Denticon recommend generating at the end of each month, and at the end of each year?
Denticon Reporting 101
Denticon Practice Analytics
Empower your dental offices with actionable data insights driven by Denticon Practice Analytics. With powerful, accurate, and visual dashboards at your fingertips, easily identify key trends, discover new revenue opportunities, standardize reporting, and make data-driven decisions, all from an integrated analytics solution. Our Data Share platform allows for secure Denticon-based data exchange, to enable Customers to build their own custom reports and analytics. A subscription is required for Denticon Practice Analytics services.
Morning Huddle Dashboard
- Morning Huddle-Today’s Schedule
- DPA Morning Huddle - Yesterday's Performance
- DPA Morning Huddle - Where We Stand
- Denticon Practice Analytics Glossary: Morning Huddle
- Denticon Practice Analytics FAQ
Dashboard Bundle
- Denticon Practice Analytics: Front Office
- Denticon Practice Analytics: Treatment Plan Analysis
- Denticon Practice Analytics Glossary: Provider Breakdown
- Denticon Practice Analytics Glossary: Collections Analysis
- Denticon Practice Analytics Glossary: Production Analysis
- Denticon Practice Analytics FAQ
Data Share
Paying Providers
Prior to your first pay period, it is important to know what reports to use to properly pay your providers as we have specific reports to pay your providers on production and collection.
Allocation, Production, Collection
Reports Webinar, March 2019: Allocation, Production, and Collection
Paying Providers on Production
Paying Providers on Collection
Online Patient Registration
- Feature Updates to Denticon's Online Patient Registration
- Is there something I can distribute to my patients so they can understand how to use the Patient Portal?
- We want our patients to fill-in their patient data on a computer in our office (example: reception, waiting room). However, we do not want the patients to access Denticon’s patient records or the Scheduler. How do we set this up?
- What does our office need to do to activate and use the Patient Portal?
Denticon Patient Communication
- What is Denticon Patient Communication?
- How to use Denticon Patient Communication
- Denticon Patient Communication FAQ
Third-Party Integrations
DentalXChange Services
-Real-Time Eligibility-
Uses patient data to gather insurance information that will be useful during their appointment.
-Attachments-
Claim attachments are supplemental documents providing additional information to the claims processor that cannot be accommodated within the claim format itself.
-eClaims-
Claim is a formal payment request for procedures rendered during a date of service (DOS).
Denticon Pay
- How to Setup Denticon Pay
- Denticon Pay - Transactions
- How to Process a Transaction Using Denticon Pay
- Introducing the Denticon Pay-Card on File Feature
Care Credit
DoseSpot
A third-party integration available in Denticon for offices to be able to create and send prescriptions on a patient’s behalf. These prescriptions are then automatically saved into Denticon in the patient’s account.
- Our dentist wants to use DoseSpot for e-prescriptions. What is the full process for integrating the function in Denticon? – Planet DDS
- Our office has providers utilizing DoseSpot to e-prescribe. We want another provider to also have the ability to e-prescribe. How can we add the new provider to DoseSpot? – Planet DDS
- DoseSpot User Guides
Vendor API Guide
Denticon API Resource - https://api.denticon.com/Home/GettingStarted
- Which API Vendors are currently enabled within Denticon?
- How do we set up our account to integrate with third party API vendors?
AppointNow
A very useful patient-facing feature that allows patients to book their appointments online. This feature is intended to free up your staff from the phones so they can focus on other things at your practice.
- What is AppointNow
- How do we setup AppointNow?
- How are we able to understand if an appointment is made via the AppointNow feature?
Denticon Setup
In order to create an efficient workflow, the following items must be set up correctly:
Macros
Gives you the ability to have a custom-made template for most-used note. You can create these shortcuts for progress notes, flash alerts, claim Remarks, text messages, or emails.
User Views
Allows the ability for each user to create some limited customized settings based on their view preferences.
Schedule Management
Webinar: All About Setting Up Provider Schedules (presented July 29, 2020)
- Our office will be closed for a special reason (vacation, holiday, seminar). How do I create exceptions to our normal schedule?
- How can I setup holiday closings for our office?
Statements
- Is there a way to email or text a statement to a patient through Denticon?
- How do I send monthly statements to all my patients?
- Our office is subscribed to E-Statements. How does this feature work?