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How To Use Birdie Screen Recording Link

Tiffany Maki
Updated

Overview

Birdie is a HIPAA-compliant screen recording app that captures your screen, logs, and reproduction steps automatically. This helps our technicians quickly diagnose and resolve issues by providing clear, comprehensive insights into the problems you are experiencing.

Steps to Record Your Screen with Birdie

  1. Choose with audio and give a voice-over on your experience.
    1. (If no microphone is available, choose without audio. Please note that our team relies on your details to resolve your requests.)
  2. Click Record.
  3. When the window pops open, choose Entire Screen from the three options.
  4. Select the screen that has your Planet DDS Product open and click Share.
    1. Example: Denticon, Apteryx, Cloud 9, Practice Marketing, etc.
    2. Note: The title of your selection should be Screen 1 or Screen 2 in most cases. If you see the name of window (Google Chrome) or program/tab (Denticon) you are likely looking at the wrong section. Be sure you have selected Entire Screen before continuing to select a screen to share.
  5. You will hear beeping and see a countdown on your screen. After the count down is complete, the screen capture is live (along with the microphone if one was setup).
  6. Go through the steps to reproduce what you are experiencing. You will have only 5 minutes to record per link. Press STOP to reach the review screen to send the video to your ticket.
  7. Click Finish once you have shown the steps and the issue or experience.
  8. A link to your recording will be delivered to our technicians.
  9. We will review your recording and follow up with you.

Visual Examples

Benefits

  • HIPAA Compliance: Ensures your recordings are secure and compliant with healthcare regulations.
  • Detailed Bug Reports: Automatically captures logs and reproduction steps, making it easier to create comprehensive bug reports.
  • Efficient Support: Helps our technicians quickly understand and resolve your issues.

FAQ

  • Why does my whole screen need to be shared?
    • Agents rely on date information on screen when the full screen is shared as well as small queues about the environment of your device that impact product functionality. If a different agent is pulled in to review the video, the whole screen can provide to information to them to more quickly isolate possible resolutions for your team.
  • How can I see if I was successful in uploading my video?
    • Check your ticket. All videos should upload as a linked video to your ticket. If you do not see a message in the ticket stating that there is a new recording after you are finished, you may need to press Finish to send the video.
  • I forgot to press 'Finish' and closed the window. Can I recover my recording?
    • If Finish was not pressed before closing the window, you will need to access the link and record again. 
  • Why should I include audio in my recordings?
    • When you narrate your experience in your recording, our team has the ability to better understand your issues. Having a voice-over helps us assist you faster and best diagnose your issues.

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