Overview
Birdie is a HIPAA-compliant screen recording app that captures your screen, logs, and reproduction steps automatically. This helps our technicians quickly diagnose and resolve issues by providing clear, comprehensive insights into the problems you are experiencing.
Steps to Record Your Screen with Birdie.
- Choose with or without audio and give a voice-over on your experience.
- Click Record.
- When the window pops open, choose Entire Screen from the three options.
- Select the screen that has your Planet DDS Product open and click Share.
- Example: Denticon, Apteryx, Cloud 9, or Practice Marketing.
- You will hear beeping and see a countdown on your screen.
- Go through the steps to reproduce what you are experiencing.
- Click Finish once you have shown the steps and the issue or experience.
- Click Submit.
- A link to your recording will be delivered to our technicians.
- We will review your recording and follow up with you.
Benefits
- HIPAA Compliance: Ensures your recordings are secure and compliant with healthcare regulations.
- Detailed Bug Reports: Automatically captures logs and reproduction steps, making it easier to create comprehensive bug reports.
- Efficient Support: Helps our technicians quickly understand and resolve your issues.