It is always the Planet DDS / Denticon goal to provide each person the best possible service in the most expedient manner. Keeping the dental office functioning at full capacity is our goal.
While some users may feel it frustrating to submit a ticket – rather than grab the phone and make a call to connect to a live person, the Denticon Support team has determined the best possible way to serve each of the individual clients is via a ticket submission.
Submitting a ticket allows the user the opportunity to describe in detail the issue at hand, as well as an ability to attach screen shots and supporting document details. The more details you are able to supply regarding an issue, the better we are able to assist you with the concern or issue.
A user-input Ticket allows the Denticon team and the user to track the information in the ticket.
The Ticket becomes the user’s “go to” reference place regarding all questions, concerns, and issues which have been submitted to the Denticon team. The user's ticket history may be found by going to Help>Help Portal>click on user name in top right corner>My Activities.
Further, when necessary, the Ticket issue may be routed to a secondary support department which may better supply a solution to the concern.
If, within the ticket, the user requests a call to discuss specifics about a concern, the user will be called by a member of Denticon’s front line Support team. If during our review of the written Ticket our team needs further information from the user, our team will call, even without being asked to do so.
Why does Denticon always want me to input a ticket?
