We have a recurring payment contract entered for a patient. The recurring credit card transaction is not honored due to an expired card. How can we correct without deleting the entire contract, and starting over?

The correction of the patient's expired credit card is a very easy fix on the TSYS / TransFirst website.

TSYS / TransFirst instructs to:

• access the dental office’s TSYS / TransFirst account via Denticon’s “Help” and “Help & Support” options, using the Transaction Central Login link
• select the "Recurring" button to review all the office’s recurring payments
• locate the desired credit card entry
• click the "Recurring ID" button
• edit the date
• click the "Save Edited Info" button

Now, the recurring credit card charge will be able to be processed with the updated expiration date.