If using TSYS or Open Edge credit card processing services in Denticon all financial transactions begin in Denticon. Failure to work in Denticon first will result in error messages.
If the credit card payment was entered today, all the office needs to do to reverse the credit card payment is simply delete the transaction from Denticon.
Because of the Denticon-to-TSYS or Open Edge integration, the same-day deletion acts as a void. That is, the deletion in Denticon sends a transaction request to TSYS or Open Edge indicating that the transaction should not be financially processed in the office’s daily batch.
To delete the credit card transaction on the same day:
- From the Account Ledger, click the Transaction Date for the credit card payment
- Click the Delete button
If the office uses TSYS or Open Edge credit card processing services, the credit card transaction will be removed from the TSYS or Open Edge account. The charge will not be processed for payment at the end of the financial day. Because the reversal occurred in Denticon, there is not a need to reverse the charge on the TSYS or Open Edge website.
If the office uses an outside credit card processing service, the reversal will also have to be reversed through that service after the deletion occurs in Denticon.