We have a family which wants to pay with a credit card. We successfully generated one credit card payment, but get a “Cancelled” transaction message when we try the second charge. Why isn’t the payment processed?

The “Cancelled” message is presented within the Denticon program, on behalf of the credit card processor TSYS / TransFirst.

Denticon does not process financial transactions. Only TSYS / TransFirst processes financial transactions. Therefore, the message is actually coming from TSYS / TransFirst.

For security purposes, TSYS / TransFirst restricts “same day, same card, same amount” transactions. TSYS / TransFirst considers the two transactions to be duplication's, and considers the second transaction may be fraudulent.

Therefore, the first transaction was able to be processed. However, the second cannot be processed, based on TSYS / TransFirst’s security restrictions.

Since the message is from TSYS / TransFirst, any question about the credit card transaction restriction should be directed to TSYS / TransFirst.