Articles in this section

• When we input a credit card transaction there is a field for CVV. What is the CVV?
• We’re entering a credit card payment in Denticon there is a field for “CVV #.” What is the CVV?
• What are the steps to ensure a successful credit card transaction process with TSYS or Open Edge?
• A credit card payment was posted twice in Denticon; but only one payment is indicated in TSYS or Open Edge. One payment was deleted in Denticon which voided it in TSYS or Open Edge. There is still the second payment in Denticon, which cannot be deleted.
• Patient paid with a credit card in the past, the payment is posted to the ledger. How do I refund the credit card payment that was entered in the past?
• Patient paid with a credit card in the past, and the payment shows in the ledger. Today, we agreed to provide a partial refund to the patient. How do I refund part of a credit card payment that was entered in the past?
• Patient paid with a credit card today, and the payment shows in the ledger. How do I reverse a credit card payment that was entered today?
• A Ledger indicates two exactly duplicated TSYS or Open Edge credit card payments, but should be only one payment. We can’t delete the duplicate payment. Why did this happen, and how can we correct?
• How do we know if our office is able to process credit cards through integrated credit card processing?
• How does Denticon handle our PCI Compliance?