Claim Issues & Errors Troubleshooting
- X-Ray Attachments for Unknown/Other Gender Patients
- My E-claim has an attachment error stating the Tax ID is wrong. How can I fix this?
- How can I change the address on ADA claims listed in box #56?
- My claim has no Billing Provider entry. What steps can I take to identify the cause and address this issue?
- We are trying to add an attachment to a claim and are getting the error "DentalXchange attachment error Operation Failed":
- How to Fix an Account with Credit Balance Showing Outstanding Claims When None are Present?
- Can't attach an xray to a claim. How can I fix this?
- How do we file a claim for the correct Date of Service if a procedure is posted after the day of an appointment?
- I’m trying to delete a claim but the delete button is not active, it’s grayed out. Why can’t I delete the claim?
- I printed a claim and realized the subscriber’s and/or patient’s personal information is wrong. What do I do to get the correct information on the claim?
- We created a claim in Denticon but when we sent the claim to DentalXChange the responsible party shows as the patient on the claim. Why?
- We entered procedures before insurance was attached to the patient. How do we change the billing order?
- I made an insurance claim for my patient, but when I post the insurance reimbursement I notice the claim payment doesn’t include all the treatment we performed. What happened?
- How do we change the billing order on procedures that were entered on the ledger, prior to the insurance being entered?
- When we print an insurance claim, Box 25 has numbers instead of quadrants. Why?
- At the time of service the patient stated there was no insurance coverage. Now they've discovered they do have coverage. How do I submit the claim?
- We have the billing provider set up correctly in our provider setup. The correct treating provider is entered on the ledger. Why is the billing provider's information showing under the treating provider in box 53 of the claim form?
- We saw a patient and they stated they had no insurance coverage. Now they report they do have insurance and that I should submit a claim. We've already sent statements, and closed out. How do we submit a claim?
- We have a claim for a patient that's printing on separate pages for the same provider. Is there a way to combine the same codes onto one line item on the claim form?
- My patient has both Primary and Secondary Insurance attached and I entered final payment on the Primary Claim and closed it but no Secondary Claim was created? Why not and how do I create the Secondary Claim?