My E-claim has an attachment error stating the Tax ID is wrong. How can I fix this?

Introduction, Issue description, and Signs:
This guide is aimed at assisting user getting an error message when creating E-claims for submission via DentalXChange (DXC), usually via the menu for Utilities > Batch Claims Processing. The error message this guide can assist with reads:

"DXC attachment validation message: TAX ID SHOULD BE A 9 DIGIT NUMBER AND CANNOT START WITH THE NUMBERS 000, 666..."

Troubleshooting steps:
There are two settings that need to be checked to address this message. One is the Office's Tax ID and the other is the Treating Provider's Tax ID:

1. Office Tax ID
   1. Locate the menu for Setup [menu] > Offices [option] > Office Setup [suboption]. 
   2. Select the office that claim is in on the left.
   3. Access the Info [tab] and press Edit.
   4. Check the details of the Tax ID# [field] against your records.
      1. If all 9 digits are present and correct, this is not the issue. We recommend taking a screenshot of this for reference; then, proceeding to 2. Provider Tax ID. 
      2. If they are not correct, enter the correct details and press Save to confirm.
2. Provider Tax ID
   1. Locate the menu for Setup [menu] > Providers [option] > Provider Setup [suboption]. 
   2. Select the provider that claim is filed under for Treating Provider on the left.
   3. Access the Info [tab] and press Edit.
   4. Check the details of the Tax ID# [field] against your records.
      1. If all 9 digits are present and correct, this is not the issue. We recommend taking a screenshot of this for reference; then, proceeding to Help > Get Help to file a Denticon Support ticket. Include screenshots of the claim and both provider and office Tax ID setup on your ticket along with other details, like patient's ID number, the patient's full name, which claim(s) was impacted, PGID, and OID.
      2. If they are not correct, enter the correct details and press Save to confirm.

Visual Examples:

Office Setup

Provider Setup

Best Practices:

Check the entered Tax IDs on providers and offices before submitting claims. Restrict access to edit providers' setups and office setups as needed.

Contact support:

If you have taken these steps and are still having issues, please take screenshots of the error and send them to the Denticon Support Team via Help > Get Help > Submit a Ticket or reply to your existing ticket via Help > Get Help > your name > My Activities > click ticket title. How can I reach Denticon's Customer Care Team for Support?

• Additional resources:
  Our office has a new provider – dentist or hygienist. How do I add the new provider?
• We are adding a new office location to our practice. What do we need to do to ensure smooth operation of our new office?

Conclusion:
This issue is commonly a mis-entry of a provider's Tax ID. Check the setups of your providers and offices when you see this error message