We are trying to add an attachment to a claim and are getting the error "DentalXchange attachment error Operation Failed":

Introduction:
DentalXChange's Attachment functionality is integrated into Denticon at Setup / Offices / Office Setup - Integration Tab within the E-Claims Section. From a claim or pre-authorization (single or a batch), X-rays, images, perio charts, and screenshots can be attached and submitted. Only claims with eligible dental carriers can utilize the attachment feature. Users can verify if the Payer is eligible by checking DentalXChange’s List of Eligible Payers.

Signs:
When trying to add an attachment an error appears stating "DentalXchange attachment error Operation Failed"

Basic troubleshooting steps:
A known cause of this error has been the billing provider's first or last name being too long. The limit is 35 characters.

1. Go to Setup>Providers>Provider Setup
2. Locate the billing provider setup for the office's indicated billing provider. (Billing provider is setup under Setup>Offices>Office Setup)
3. Are any of the provider's name entries greater than 35 characters?

Contact support:
A majority of the time you will need to contact DentalXChange directly to determine the cause of the error, since the error is not generated by Denticon. 

Sometimes we need to contact DentalXChange for assistance. How can we contact DentalXChange?