Single insurance payments may be entered:
- Access the patient’s record
- Access to the insurance payment screen may be accomplished two ways:
- Click the word “Transactions” and choose the “Insurance Payment” option from the drop-down list, if the entry is a single transaction
- Access the Ledger screen
- Locate the desired claim for the desired procedures (click the of the claim to highlight the procedures on the claim)
- Click the date next to the desired claim
- Click the Insurance Payment button, which directs the user to the Insurance Payment screen
Enter the insurance payment for $0. This will indicate in the Ledger the insurance payment is denied and Denticon will stop tracking the claim as outstanding.
If desired, on the same insurance payment screen, the user can write off the total expected amount
Ensure the box is checked at “Close Claim” if no payment is to be expected in the future for the procedures
To assist the user at a later time in understanding why the claim payment was denied, notes can be entered. Perhaps a note should be written that indicates something like "insurance denied: no benefits for procedure Dxxxx" or "insurance denied: benefits maxed." Notes will be viewable on the Ledger.
Click the Apply button to close the transaction
The claim payment line in the ledger will read "Insurance Denied" – all the financial amount will automatically go to the patient portion
NOTE: The same method may be applied within the “Transactions / Batch Insurance Payment” screen.