Campaign Scheduling Times
Appointment
|
Campaign Type |
Delivery Type |
Trigger Type |
Initial Schedule Time |
Reschedule Time |
Office Schedule Time |
|---|---|---|---|---|---|
|
Appointment |
SMS |
All except “Appointments with Patient Balance” and “Missed Appointment” |
Immediately from touchpoint start date (1) |
Every ~10 minutes |
Immediately |
|
Appointment |
SMS |
“Appointments with Patient Balance” and “Missed Appointment” |
Immediately from touchpoint start date |
12.00 AM PST |
8.00 AM office time |
|
Appointment |
|
“Appointments with Patient Balance” and “Missed Appointment” |
Immediately from touchpoint start date |
12.00 AM PST |
8.00 AM office time |
|
Appointment |
|
All except “Appointments with Patient Balance” and “Missed Appointment” |
Immediately from touchpoint start date (1) |
Every ~10 minutes |
Touchpoint Setting Time |
(1) Touchpoint start date will be the date and time the campaign was created
Recurring
|
Campaign Type |
Delivery Type |
Trigger Type |
Initial Schedule Time |
Reschedule Time |
Office Schedule Time |
|---|---|---|---|---|---|
|
Recurring |
SMS |
All exept |
Immediately from touchpoint start date |
12.00 AM PST |
8.00 AM office time |
|
Recurring |
|
All except |
Immediately from touchpoint start date |
12.00 AM PST |
8.00 AM office time |
|
Recurring |
SMS/Email |
All triggers of Financial Campaigns |
Immediately from touchpoint start date |
12.00 AM PST |
10:00AM office time |
Adhoc
|
Campaign Type |
Delivery Type |
Trigger Type |
Initial Schedule Time |
Reschedule Time |
Office Schedule Time |
|---|---|---|---|---|---|
|
Adhoc |
SMS |
All |
On the hour of the campaign scheduled time (1) |
N/A |
Immediately from campaign execution. |
|
Adhoc |
|
All |
Immediately from touchpoint start date |
N/A |
Immediately from campaign execution. |
(1) Adhoc campaigns can be scheduled for an exact date, time, and time zone. At least one day in the future.
Marketing (Patient Care)
|
Campaign Type |
Delivery Type |
Trigger Type |
Initial Schedule Time |
Reschedule Time |
Office Schedule Time |
|---|---|---|---|---|---|
|
Marketing |
|
All |
1.00 AM PST from touchpoint start date (1) |
N/A |
10.00 AM office time |
|
Marketing |
Text |
All |
1.00 AM PST from touchpoint start date(1) |
N/A |
10.00 AM office time |
(1) Marketing campaigns must be scheduled at least one day in the future