When using Denticon Patient Communication's Ad Hoc campaigns, event triggers are the date/event that initiates a campaign.
Ad Hoc campaigns are multi-touchpoint campaigns where an email or text is delivered at specific intervals before or after the event date takes place.
The following event triggers are available for Ad Hoc type campaigns:
Appointment Date- This trigger will send out the campaign touchpoints in relation to the patient's scheduled appointment. For example, a campaign that has a touchpoint set to go out 3 days before a patients appointment.
Cancelled Appointment- This trigger will send out the campaign touchpoints in relation to the date a patient cancels their appointment. For example, a campaign set to go out a week after the patient cancels an appointment.
Missed Appointment- This trigger will send out the campaign touchpoints in relation to the date a patient misses their appointment. For example, a campaign set to go out a day after the patient misses an appointment.
Patient Birthday: The office can use birthdays as additional means of patient engagement. A campaign can be set to go out in relation to a patient's birthday.
First Visit Date: The office send patients additional information before their first visit, this might include patient registration links before the appointment or a special thank you after the visit. Offices may also use the first visit date to send annual anniversary messages. A campaign can have touchpoints set to go out in designated time intervals before or after the first visit.
Last Visit Date: This event can used for patient reactivation when a patient has stopped coming in for appointments for a prolonged period of time. A campaign can have touchpoints set to go out in designated time intervals after the patient's last visit.
Recall Date: This is the event is used when a patient is due for a regularly scheduled procedure code. A campaign can be set to go out in designated time intervals before and after the recall date has elapsed.
Recall Due/Overdue but not schedule: This event is used when a patient is due for a regularly scheduled procedure code but does not have an appointment scheduled. A campaign can be set to go out in designated time intervals before and after the recall date has elapsed.