Denticon FAQ's

Support

• How can I reach Denticon's Customer Care Team for Support?
• How to reach Support: Guide to Support Tickets
• Our office staff uses Denticon’s Help Portal Ticket System to make inquiries and ask questions. Why is the communication being sent to the user’s personal email address, instead of to the user’s office email address?
• When I submit a ticket in the Help Portal, I can choose if a Denticon team member may login to help me. How does this work, especially related to HIPAA?
• I want to review previous Release Notes. How am I able to do so?

Denticon FAQ's

• What Screens have been updated with the new User Interface?
• How to navigate changes to Denticon's New User Interface
• Special Characters in Denticon
• What if my internet goes down?
• How do you handle data back up?
• How often do you upgrade Denticon?

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Feature Requests

• I have a product suggestion for a program enhancement. How do I submit my recommendation?

Glossary of Terms

• Collection vs Allocation
• Allocation
• Active Patient
• Active Patient Count
• Aging
• Allocation Date

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Denticon EHR

• Are there reports for the EHR program?
• How is our office able to know Denticon’s EHR Certification number?
• Is Denticon certified as an EHR program?
• Our office is interested in learning more about “Meaningful Use” related to EHR. Is there a consultant who is able to assist us?
• There’s lots of talk about practice management software being EHR (Electronic Health Record) compliant by CCHIT (Certification Commission for Healthcare Information Technology). Is Denticon EHR compliant?