Our office staff uses Denticon’s Help Portal Ticket System to make inquiries and ask questions. Why is the communication being sent to the user’s personal email address, instead of to the user’s office email address?

Denticon’s Help Portal Ticket System uses the email address which is recorded within “Setup / Security / Users”

To ensure that the Ticket System communicates to the desired corporate email address:

• Click the word “Setup”
• Choose the “Security” and “Users” options from the drop-down box
• Select the user’s name
• Click the Edit button
• Edit the user's login entry, inputting a correct email address – preferably, a corporate email address. This is the address which will be used to communicate with the staff member regarding tickets.
• Click the Save button
• IMPORTANT final step: Have the user login to Denticon, and click Help / Help Portal. This action will update the email address which is used in the Help Tickets.