Non-Compliant Surcharges are those fees which are charged by the credit card company (American Express, Discover, MasterCard, Visa) for using a non-compliant card for a credit card transaction. These fees are passed from the credit card company to the end user through the Merchant Statement.
When am I likely to receive a non-compliant surcharge?
· Generating a payment transaction using a rewards card (gift cards)
· Generating a payment transaction using a business card (corporate-issued cards)
· Generating a payment transaction using a business rewards card
· Generating a hand-entered transaction directly on the TSYS / TransFirst website
Since the Merchant Statement is from TSYS / TransFirst, any question about the office's credit card processing account should be directed to TSYS / TransFirst.