Our office posted a procedure, created a claim, and recorded a payment to a wrong provider. How are we able to correct the problem?

In order to properly allocate financial calculations to the correct provider:

• the amount of the posted charge must be removed from the wrong provider
• the amount of the posted charge must be transferred to the correct provider
• the amount of the posted payment must be removed from the wrong provider
• the amount of the posted payment must be transferred to the correct provider

To correct the Ledger transactions so that the proper provider receives benefit for the production and for the associated payment, several adjustments will need to be entered:

• AC010 – TRANSFER - Charges From
• AD010 – TRANSFER - Charges To
• AR010 – TRANSFER - Payment From
• AI010 – TRANSFER - Payment To

Remember that adjustments are:

• Patient specific – ensure you have accessed the correct patient record while entering an adjustment
• Provider specific – ensure that the correct amount for the correct provider is entered
• Location specific – if the practice is a multi-location practice, ensure that the proper office is active when entering an adjustment