Once you have closed you can not change. This isn't a bad thing, by the way...chances are Dr. Wrong got paid for the production that he had procedures posted for. Therefore we would recommend when you find a mistake, to do the following if error is found after closeout:
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click on each procedure's date to 'void' the procedure, this puts a line accross the procedure
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make adjustment(s) (production off, or something like that) that reduces the production for each provider, this takes the production away from the doctor and decreases the balance accordingly
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if there is a claim that is outstanding 'close claim' this will move est ins portion to the patient side
Now time to give the production to the correct provider:
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reenter the procedures again, with the correct provider
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once you have done that, click on the date of each procedure
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change the DOS (date of service) to the date service was originally performed
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generate claim as usual (you can enter any remarks you need to in the remarks section indicating why this may seem like a 'duplicate' claim)
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Now the balance has increased for the patient
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the production is now for the correct doctor
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during this period doctor will get 'credit' for the services he rendered for the prior period
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during this period Dr. Wrong will be debited for the production he was incorrectly credit for in the last period
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claim will reflect the DOS, not the created or transaction date.
Running a daily journal daily and verifying the services have the correct provider helps to decrease these types of mistakes and allows the changes to occur before close out. Otherwise, if you have closed out, chances are you have already paid your providers whether it be by production or collection and you don't want to pay a different doctor for the same services twice, so above allows the proper accounting to be done to avoid paying twice when an error is made.