If the dashboard, the ledger balance, and/or Aging Grid numbers do not match each other, very likely one or more of these things has occurred in the account:
- Adjustments have been entered for the wrong patient
- Adjustments have been entered for the wrong provider
- Adjustments have been entered for the wrong location (in a multi-location organization)
- AUTO-adjustments have been deleted
A re-allocation can assist with the Ledger correction only if:
- the Aging Grid contains a negative number for a completed/posted procedure (aka: credit)
- there is mismatch of the balance amounts in the patient dashboard, the Aging Grid, and/or ledger balance
If the account qualifies (not every account does), a reallocation may be accomplished by the dental office staff via the word “Patient” and the “Reallocate Account” option from the drop-down list. NOTE: The staff’s ability to reallocate an account requires a security right: Patient - Reallocate Screen Full Control
If the account does not qualify for reallocation, the office should:
- click the blue number in the Aging Grid
- review the Aging Grid A/R information to understand which provider/patient/transaction/location should be manually adjusted by the office
Note: Scheduled Reallocation requests are processed nightly at 11:00 PM (Pacific Time)