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Reset Your DentalOS Password

Michael Satterfield
Updated

Quick Answer

To reset your DentalOS password, select 'Forgot password' on the sign-in page if your organization has self-service password reset enabled, or ask your DentalOS administrator to generate a reset link and code for you.

Applies To

Product: DentalOS
Plan: All plans
Role: All users

Option 1: Reset It Yourself (Self-Service Password Reset Is On)

If you forgot your password and cannot sign in:

  1. Go to the DentalOS sign-in page.
  2. Select 'Forgot password'.
  3. Follow the on-screen prompts to choose a new password.
  4. Sign in with your new password.

If you are already signed in and want to change your password:

  1. Select your profile icon at the top of the page.
  2. Choose the option to reset your password.
  3. Follow the prompts to choose a new password.

Your new password must meet your organization's password requirements, including a minimum length of 12 characters.

Option 2: Ask Your Administrator (Self-Service Password Reset Is Off)

If you do not see 'Forgot password' on the sign-in page or a reset option in your profile, your organization has turned self-service password reset off. Ask your DentalOS administrator to reset your password.

Your administrator generates a reset link and code for you. When you receive them:

  1. Open the reset password link.
  2. Enter the code and your username.
  3. Set a new password and sign in.
Note: The link and code are valid for 24 hours or until you use them for the first time, whichever comes first. If it expires, ask your administrator for a new one. If you have not yet completed your account setup, your administrator will send you a new invitation or setup link instead.

If You Use a Password Manager

DentalOS uses a different web address (URL) than the product you signed in to before. Password managers such as your browser's saved passwords, 1Password, LastPass, Dashlane, or Bitwarden save credentials for a specific web address. Because of this, the password you saved for Denticon, Cloud 9, or Apteryx will not carry over or autofill on the DentalOS sign-in page.

To set up your password manager for DentalOS:

  1. Go to the DentalOS sign-in page and sign in by typing your username and password manually.
  2. When your password manager offers to save the login, choose 'Save' (or 'Add') so it is stored for the DentalOS web address.
  3. If you reset your password, update the saved entry so your password manager has the new password.
  4. Keep or remove your old entries as you prefer. They still apply to the old web addresses but will not fill in DentalOS.
Note: If your password manager did not offer to save the login, create a new entry for the DentalOS web address. Do not edit your old entry, so you do not overwrite credentials that still apply elsewhere.

Need More Help?

If a reset does not work, see "Troubleshooting: A user can't sign in to DentalOS" and "Sign in to DentalOS".

If these steps did not resolve your issue, contact Planet DDS Support and include the following:

  • Screenshot or screen recording of the issue
  • Your account name or Practice Group ID (PGID)
  • The exact error message text, if any
  • What you were doing when the issue occurred

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