The preferred method of communication is via a Help Ticket.
That way, we can easily direct your question or concern to the appropriate members of our team to respond to you in the quickest time. You can track the progress of your question, and share your questions and answers with your staff.
The Ticket System also proactively searches the KnowledgeBase for potential on-the-screen assistance, in order to provide immediate answers to the inquiry.
Since you're reading this question from our KnowledgeBase, all you need to do is “Submit a Ticket” online:
- Click the word “Help”
- Click “Get Help” option from the drop-down list
- Click your name, then view activities
- Submit New ticket
- Complete all fields
- Click the “Finish” button
- To attach a digital file (such as a screenshot) to a Ticket:
- Locate the “Attachment” section
- Click the “Attach a file” link
- Locate and select the saved digital file on the office computer
- Click the “Finish” button to submit the Ticket inquiry
Several members of our Support staff will receive your request for help, and your question will be responded by the first available person.
The submitted Ticket will be forwarded to the appropriate Denticon team member for response.