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Our office converted to Denticon from another practice management program. How do we indicate a patient’s previous balance from the other program?
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Our office posted a procedure, created a claim, and recorded a payment to a wrong provider. How are we able to correct the problem?
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We found an error in a patient's ledger that we need to correct. The wrong provider was entered for the services and we have already Closed Out. Is there any way we can still change the provider attached to those services?
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We have one family member who shows a large credit balance on the ledger while another family member shows a balance due to the office. However, the account balance is $0, so the account really doesn’t owe anything to the office. How can we correct?
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Why does this account need to be reallocated?
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A ledger does not seem correct to us, but the button to reallocate the account is unavailable. How can we know if an account should be re-allocated, or if our office needs to enter manual adjustments?
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The Dashboard, Ledger, and Aging Grid Balances Don’t Match — How to Fix It?
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We have a returned patient check, and our patient has reimbursed the office. How do we record the transactions?
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My patient's fees not calculating correctly. All the financial amounts are getting put on the patient side, and nothing is getting put on the insurance side. Why is this happening?
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We have been manually using the adjustment codes "Balance Moved To Contract" (ACMVD) and the Periodic Contract Billing (ACBIL). However, they are no longer showing up as an option for selection. Why can I not locate the code?