Third Party Partners

API Key

• How do we setup our account to integrate with third party API vendors? (Legacy API)
• Which API Vendors are currently enabled within Apteryx, Cloud 9, and Denticon?
• We want to work with an vendor or service that does not yet have an integration into Denticon
• How to apply to be a PlanetDDS 3rd party vendor
• How is our office able to obtain an API key? (Legacy API)

Care Credit

• Our patient made a CareCredit payment outside of Denticon. How can we record this in the ledger without triggering the CareCredit integration?
• Care Credit User Guide
• How to track multiple Care Credit promotions with Care Credit payment codes
• How do verify a patient available credit with CareCredit?
• How to process a CareCredit payment?
• How does the 'CareCredit' Batch Quick Statuses update in Denticon?

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Change Healthcare (CHC)

• Change Healthcare Contact information

DemandForce

• Our office will be using DemandForce for patient communication. How do we get the integration set up?
• We use Demandforce for our patient electronic communication. How are we able to understand more about their product, and get help?

DentalXChange

• How does the Denticon and DentalXChange integration work?
• Which insurance clearinghouse does Denticon use?

Dentigram

• We're having an issue with our Dentigram service. Who can we contact for support?

DoseSpot

• Why is the user (Denticon User ID) not showing as an option when integrating DoseSpot within the Provider Setup - Info - Advanced Settings section?
• A provider is attempting to e-prescribe a controlled substance but receiving an error EPCS error message How do we resolve this error?
• DoseSpot Error- Patient is Invalid
• DoseSpot User Guides
• Our office has providers utilizing DoseSpot to e-prescribe. We want another provider to also have the ability to e-prescribe. How can we add the new provider to DoseSpot?
• We use DoseSpot for E-Prescribing. Sometimes we need to contact them for assistance. How can we contact DoseSpot?

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Lighthouse

• We use Lighthouse for our patient electronic communication. How are we able to understand more about their product, and get help?

MD-Online

• Our office desires to do e-claims for medical billing. What are the steps involved?
• Our office is interested in medical billing. What are the costs involved?
• Our office uses medical e-claims, and have a question about our account. How are we able to get help?

Solutionreach

• We use Solutionreach for our patient electronic communication. How are we able to understand more about their product, and get help?

Transworld Systems (collections)

• Transworld Systems - Denticon User Guide
• Our multi-location organization sends our past due accounts to Transworld Collection Agency. How do I ensure Transworld is generating collection accounts based on the Responsible Party Home Office?
• Our office needs assistance to collect overdue accounts. How do we get a Transworld Systems account?

Trojan

• How can Trojan be implemented with Denticon?