Quick Answer
This glossary defines the key terms used in DentalOS and in Planet DDS Help Center articles, so you can quickly understand what each term means as you navigate the product.
Applies To
Product: DentalOS
Plan: All plans
Role: All users
| Term | Definition |
|---|---|
| Organization | Your company in DentalOS. It holds your organization details, groups, locations, users, and security settings. |
| Organization group (org group) | A group of your locations, for example by region or brand. Planet DDS sets up your organization groups with you during onboarding. A Group Admin manages the groups they are assigned to. |
| Location | One of your physical offices. A location can use one or more products, such as Denticon and Cloud 9. |
| Core product | The main practice management product a location runs on, for example Denticon or Cloud 9. Other products, such as AI agents, are added on top of a core product. |
| PGID (Practice Global ID) | The ID for a Denticon account. You see it on the Launchpad next to Denticon. It is generally used by Denticon customers, and by Apteryx customers who also have Denticon. |
| Cloud 9 URL | The address that identifies a Cloud 9 account. DentalOS shows it on the Launchpad in the same way it shows a PGID for Denticon. |
| Launchpad | The dashboard tile that lists every product account you can open. Select the rocket ship icon to open one. |
| Super Admin | The DentalOS role with full access to your organization's users, locations, dashboard settings, and security settings. |
| Group Admin | The DentalOS role that manages users and locations for the organization groups they are assigned to. Group Admins cannot open security settings. |
| User | The DentalOS role for staff who open products and manage their own profile. |
| Purchasing Authority | A permission that lets a user see the AI Workforce tile, the Agents navigation, and the Agent Dashboard, and hire AI agents. |
| Can Add Locations | A permission that lets a user add locations in DentalOS. |
| Product account | A user's account inside a connected product, such as Denticon or Cloud 9. DentalOS creates it for you. Permissions inside it are managed in the product. |
| Setup link and setup code | A link and a one-time code an administrator gives a user who has no email address. The user uses them to create a password. They are valid for 24 hours or until first use. |
| Force sign out | An administrator action that ends all of a user's active sessions in DentalOS and every connected product. |
| MFA (multi-factor authentication) | An extra sign-in step. DentalOS supports email, SMS, and authenticator app. |
| SSO (single sign-on) | Signing in with your company identity instead of a DentalOS password. DentalOS supports Microsoft Entra. |
| IP Allowlist | A setting that limits DentalOS sign-in to trusted IP addresses or ranges. |
| Audit log | A searchable history of actions taken in DentalOS, such as user changes and password resets. It can be exported to CSV. |
| AI Workforce / Agent Dashboard | The tile and page where you see your AI agents' results and hire more agents. |
Need More Help?
If these steps did not resolve your issue, contact Planet DDS Support and include the following:
- Screenshot or screen recording of the issue
- Your account name or Practice Group ID (PGID)
- The exact error message text, if any
- What you were doing when the issue occurred